Shipping of your package
The order will be processed only after having received and verified the payment. Shipping times are 5-10 days.
We are not responsible for any delays or errors due to the courier. Shipping costs include packaging and postage costs. Packaging costs are fixed. We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping costs will be applied to each of them. Your package will be sent under your responsibility, but special attention is paid to fragile items.
For UK and non UE buyers
You may be charged customs fees when receiving your package .
These fees are levied by the local customs authorities in the destination country and we cannot predict their value, nor can we refund or reimburse such costs.
Packaging are reasonably sized and your items are well protected.
Instructions pursuant to Article 49, paragraph 4, of the Consumer Code
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the contract by means of an explicit declaration that can be made for example on the purchase site in your Personal Area or by contacting Customer Service at no. 0881 748423 or by email at firstname.lastname@example.org.
The return and / or replacement costs are charged to the customer. Any cost of the cash on delivery will not be refunded.
The Right of Withdrawal is understood to be exercised correctly if the following conditions are fully met:
- the return request must be sent no later than 14 days from receipt of the order
- once the return has been approved, the product must be shipped no later than 14 days from the date of acceptance of the request, after this deadline the return authorization is revoked and you can get back, at your expense, the products in the state in which they are been returned.
- the products must not have been used, worn, washed or damaged;
- the products must be returned in their original packaging.
- for reasons of hygiene and health, underwear cannot be exchanged or returned.
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph, the Seller will reimburse any sums already collected for the purchase of the products or recognize the possibility for the customer of a purchase voucher of the same amount that can be spent. on the online site; the cost of shipping will not be reimbursed as it is charged to the customer. The sums will be refunded to you as soon as possible and, in any case, within thirty (30) days from the date on which the returned goods were received.
If the methods and terms for exercising your right of withdrawal are not respected, you will be able to get back, at your expense, the products in the state in which they were returned.